Crappy Broadband Service (Part 2)

I went to the local office of our broadband subscriber today to complain about the overcharged bill. The lady costumer assistant told me to come back after 5 days because she will have to email the person in charge regarding my broadband connection. She could not give me the reason why their company continues to charge us when we already filed for the termination of the connection. I hope this problem will be solved the soonest.