Not Yet Terminated

I called Globelines Broadband’s customer service last Friday and asked about the update of our application to terminate our subscription. The customer representative told me that the application was already reported and it was already noted in their system. But the final termination would depend on the local business center where we filed our application. He added that there will be staff that will come to our house and get all the internet facilities and until then will the termination be final. I got so disappointed since nobody came to our house and nobody from Globe gave us an update about this matter. Anyway, I hope this problem will end the soon so that we can now apply to other internet providers.